Returns & Exchanges

At Blue Tokai Coffee Roasters, we strive to ensure every brew meets your expectations, but please note that due to the perishable nature of coffee beans, we cannot accept returns on opened food items. If you receive a damaged product or the wrong roast, we are committed to making it right with a prompt replacement or refund.

Return Process

• 1.
  Initiate a Request

  Contact our support team within 48 hours of delivery by emailing your order number and photos of the issue to our customer care address.

• 2.
  Verification Process

  Our quality control team will review your request and the attached images to verify the damage or shipment error according to our quality standards.

• 3.
  Return Pickup

  If a return is required for non-perishable equipment or merchandise, we will schedule a complimentary courier pickup from your original delivery address.

• 4.
  Resolution

  Once approved, a replacement will be dispatched immediately, or a refund will be processed back to your original payment method within 7-10 business days.